Planbet partner offers support through three channels:
1. Live Chat — The fastest option. Click the "Chat" button at the bottom right of any page to connect directly with a Bangla-speaking agent. You're typically connected within 1 to 3 minutes.
2. Email Support — support@planbetpartner.app — for complex issues or when you need to attach documents, send us an email. Replies are typically received within 2 to 6 hours.
3. FAQ & Help Center — This page has answers to common questions; you can find solutions on your own even at 3 in the morning.
Service Hours: Live Chat 24 hours a day, 7 days a week Active. Support available in both Bengali and English.
Planbet partner offers two options to temporarily or permanently close your account:
Temporary Break (Cooling-Off): Log in to your account → click your profile icon at the top right → "Account Settings" → "Responsible Gaming" → select "Cooling-Off Period". You can take a break from 24 hours up to 30 days. Logging in will not be possible during this period.
Long-term Self-Exclusion: To close your account for 6 months, 1 year, or permanently, select "Self-Exclusion" from the same section. The account cannot be reactivated before the period ends.
Permanent Deletion: To permanently delete your account, email support@planbetpartner.app with a request and your KYC-verified ID. Make sure to withdraw any remaining balance beforehand.
At planbet partner, the minimum bet amount varies by bet type:
Sports Betting (cricket, football, etc.): Minimum ৳10 minimum to place a bet. This limit applies to both single bets and multi-selection Accumulators.
Casino Slots: In most games, the minimum bet is ৳5 per spin. Minimum bets may be higher on certain high-roller slots — check the game description for details.
Live Casino (Baccarat, Roulette): Minimum at standard tables ৳50, higher limits may apply at private tables.
Maximum Bet Limit Varies by page — check the maximum amount on specific betting markets. Higher limits are available for VIP members.
Planbet partner is a platform licensed and regulated by an international online gaming authority. You can find the license number and regulatory details in the site footer.
Key reasons to trust us:
✅ International License — Subject to regular audits and compliance reviews.
✅ 256-bit SSL Encryption — your personal and financial information is fully protected.
✅ Funds Held Separately — member balances are held in a separate bank account, entirely segregated from business funds.
✅ RNG Certification — our random number generator is verified by an independent third party, ensuring completely fair game outcomes.
✅ Responsible Gaming Policy — Responsible Play Full details of all responsible gambling tools are available on the page.
Yes, planbet partner offers several responsible betting tools — all free and available to activate at any time:
Deposit Limit: Set a daily, weekly, or monthly deposit cap. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Loss Limit: Set a cap on how much you can lose within a given period — once the limit is reached, betting stops automatically.
Session Time Limit: Set a session time limit between 30 minutes and 4 hours. You will be automatically logged out when the time is up.
Reality Check: A reminder will appear on screen every 30 minutes showing how long you've been playing and how much you've spent.
Details: Responsible Play View page.
Winnings are credited to your balance at different times depending on the event type:
Sports Bets (post-match settlement): As soon as the match result is confirmed — typically within 5 to 15 minutes credited to your balance.
Live Bet (In-Play): Winnings are credited instantly as each bet is settled.
Casino games (slots, table games): At the end of each round Instantly is credited to your balance.
Delays in special cases: For incomplete matches or rescheduled events, result verification may take up to 24 hours. Bets of this type will remain in "Pending" status.
You'll receive a notification when funds are credited to your balance — via the app or SMS.
Planbet partner withdrawals No additional fees or charges apply — whatever you win, you keep it all.
Withdrawal limits:
• Minimum withdrawal: ৳500
• Daily maximum: ৳50,000
• Weekly maximum: ৳2,00,000
• Higher limits available for VIP members — VIP Page View.
Method & timeframe: bKash, Nagad, Rocket — usually 15 to 60 minutes. Mobile banking provider fees may apply (if any).
Important: KYC verification (NID/Passport) must be completed before making a withdrawal. The same payment method must be used for both deposits and withdrawals.