Everything you need to know about how we collect, store, and protect the information you provide while using planbet partner — explained in plain, simple language.
By creating an account or using planbet partner, you agree to this Privacy Policy. We are committed to keeping your data safe with us at all times.
Like any platform, planbet partner requires certain information to provide its services. We collect only what is strictly necessary — nothing more. The data we collect falls into two main categories:
Personally Identifiable Information (PII)
Usage Data
Please note: We never store your mobile banking PIN, full card number, or password. This information is only transmitted through encrypted channels at the time of a transaction.
Planbet partner collects your information in several ways — some provided directly by you, some gathered automatically. See the table below for details:
| Collection Method | Type of Information | When |
|---|---|---|
| Registration Form | Name, mobile number, email address, date of birth | During Account Registration |
| KYC Verification | NID/Passport, photo | Identity Verification |
| Payment System | Mobile Banking Details | Deposits/Withdrawals |
| Cookies & Logs | IP address, browser, and session information | During Site Visits |
| Customer Support | Communication History | When Contacting Support |
We never collect information through unauthorised means, and we do not purchase data from any third-party data brokers.
There are clear reasons behind collecting your data — and they exist solely to provide you with a better experience. planbet partner uses your information for the following purposes:
You can unsubscribe from marketing messages at any time through your account settings — just one click to opt out.
Simply put — we do not sell, rent, or share your data indiscriminately. However, in certain specific situations, limited information may need to be shared with third parties:
All third parties we work with are bound by strict confidentiality agreements. They are not permitted to use your data for their own purposes.
Important: planbet partner will never sell your data to advertisers or data brokers — this is an absolute and non-negotiable policy.
The planbet partner website and app use cookies — small text files stored in your browser that help improve your experience. We use three types of cookies:
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies will prevent you from accessing your account.
We do not retain your data indefinitely. Once the relevant purpose has been fulfilled or the required legal retention period has expired, your data is deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 Years | AML Regulations |
| KYC Documents | 5 years after the end of the relationship | Regulatory obligations |
| Support Conversations | 2 years | Service Improvement |
| Analytics data | 13 months (anonymized) | Statistical Analysis |
| Marketing Consent | Until consent is withdrawn | Basis of Contact |
We believe you should have full control over your own data. planbet partner users enjoy the following rights:
You can request a copy of the personal information we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You may request that your data be deleted under certain circumstances.
You may request that we stop using your data for specific purposes.
Withdraw your consent to marketing communications or specific data use at any time.
Request a copy of your data in a standard format (CSV/JSON).
To exercise any of these rights, please email us: privacy@planbetpartner.app — we typically respond within 7 business days.
Planbet partner strictly prohibits access by anyone under the age of 18. We do not knowingly collect data from minors. If a minor is identified, all their information is immediately deleted and their account is closed.
If you believe a minor is using planbet partner without your permission, please contact us immediately. We will address the matter promptly.
Planbet partner uses multiple layers of security to keep your data safe — not just in words, but in both technology and process:
That said, no system is 100% secure. Should a security incident occur that puts your data at risk, we will notify you as required by law.
If you notice any suspicious activity, change your password immediately and contact our support team: support@planbetpartner.app
If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated data privacy team typically responds within 7 business days.
This Privacy Policy may be updated at any time. For significant changes, you will be notified in advance via your registered mobile number or email. The date of the latest update is always shown at the top of this page.
The key points of a lengthy policy — summarized in six points
Every transaction and data transfer is encrypted with 256-bit SSL, making it virtually impossible for anyone outside to intercept or read.
Your name, phone number, or any personal information is never shared with advertisers or data brokers — ever.
With two-step verification enabled, no one else can log in to your account — even if they know your password.
Your data is not kept indefinitely. Once the legally required retention period expires, it is securely deleted.
Your consent is obtained before everything — from sending marketing messages to using specific data.
An independent expert team regularly audits planbet partner's systems to ensure security.